Privacy Policy - racchcondi

Last updated: January 2024

Introduction

racchcondi is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when using our services, including:

Contact details such as your name, email address, and postal address
Information about your employment history and financial circumstances
Health information relevant to disability benefit claims
National Insurance number and other identifying information
Details of your current benefits or pension arrangements
Any other information you choose to share with us during consultations

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and browser type
Pages visited and time spent on our website
Referring website addresses
Device identifiers and operating system information

How We Use Your Information

We use the information we collect for the following purposes:

To provide our benefits and pension consultation services
To assess your eligibility for various benefits and entitlements
To prepare and submit applications on your behalf
To communicate with you about your case and our services
To improve our website and service offerings
To comply with legal obligations and regulatory requirements
To protect our rights and prevent misuse of our services

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on the following legal grounds:

Contract: Processing necessary to perform our services as agreed with you
Consent: Where you have given explicit consent for specific processing activities
Legal obligation: Processing required to comply with applicable laws and regulations
Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights

Special Category Data

Some of the information we collect, particularly health information for disability benefit claims, constitutes special category data under UK GDPR. We process this data only with your explicit consent and take additional safeguards to protect it.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Government agencies: When submitting benefit applications or pension claims on your behalf
Professional advisers: Lawyers, accountants, or other professionals as necessary for your case
Service providers: Third parties who assist us in operating our business, bound by confidentiality obligations
Legal requirements: When required by law, court order, or regulatory authority

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Active case files: Duration of your case plus 7 years
Contact information for marketing: Until you withdraw consent
Website analytics data: 26 months

Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information in certain circumstances
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another organisation
Objection: Object to processing based on legitimate interests
Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and staff training on data protection.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

racchcondi
18 Cathedral Road
Cardiff CF11 9LJ
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with our response to any privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.