Terms of Use

Last updated: January 2024

Agreement to Terms

By accessing or using the racchcondi website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, you must not use our website or services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Description of Services

racchcondi provides consultation services related to benefits and pension applications in the United Kingdom. Our services include:

• Assessment of eligibility for various benefits and pension schemes
• Assistance with application form completion and document preparation
• Guidance through the claims process
• Support with appeals and reconsiderations
• General information about the UK benefits system

Our services are advisory in nature. We do not guarantee specific outcomes, as decisions on benefits and pensions are made by the relevant government agencies.

Scope of Services

Our consultation services are designed to guide and assist you through the benefits and pension application process. It is important to understand that:

• We provide information and guidance, not legal representation in formal proceedings
• Final decisions on benefit entitlements rest with government agencies
• We cannot override or influence government decisions beyond proper advocacy
• Success depends on your individual circumstances and eligibility criteria

Client Responsibilities

When using our services, you agree to:

• Provide accurate, complete, and truthful information about your circumstances
• Inform us promptly of any changes to your situation that may affect your case
• Respond to our requests for information or documentation in a timely manner
• Review all documents we prepare on your behalf before submission
• Attend scheduled appointments or provide reasonable notice of cancellation
• Pay agreed fees for services rendered

Fees and Payment

Our service fees are displayed on our website and will be confirmed in writing before we begin work on your case. Payment terms are as follows:

• Fees are due upon completion of the service unless otherwise agreed
• We accept payment by bank transfer, debit card, or credit card
• Additional services beyond the original scope may incur extra charges
• We will notify you in advance of any additional costs

Cancellation and Refunds

You may cancel your engagement with us at any time. Refund policies are as follows:

• Cancellation before work commences: Full refund
• Cancellation after initial assessment: Refund less assessment fee
• Cancellation after application submission: No refund, as work has been completed

Refunds will be processed within 14 days of cancellation confirmation.

Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of racchcondi and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Upload malicious code or harmful content
• Collect information about other users without consent
• Use automated systems to access the website without permission

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim arising from our services is limited to the fees you paid for those services
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for decisions made by government agencies
• We are not liable for delays beyond our reasonable control

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Disclaimer

The information on this website is provided for general informational purposes only. It does not constitute legal, financial, or professional advice. While we strive to keep information accurate and up to date, we make no warranties about the completeness, reliability, or suitability of the information.

You should not act or refrain from acting based on information from this website without seeking appropriate professional advice tailored to your specific circumstances.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only, and we have no control over the content, privacy practices, or accuracy of those websites. Inclusion of a link does not imply endorsement. You access third-party websites at your own risk.

Indemnification

You agree to indemnify and hold harmless racchcondi, its directors, employees, and agents from any claims, damages, or expenses arising from your breach of these terms or your use of our services.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and racchcondi regarding your use of our website and services.

Contact Information

If you have any questions about these Terms of Use, please contact us:

racchcondi
18 Cathedral Road
Cardiff CF11 9LJ
United Kingdom

Email: [email protected]